Seesam Insurance AS Privacy statement


Processing your personal data carefully and cautiously is of primary importance to us at Seesam Insurance AS and its branches (hereinafter Seesam). We process your personal data in compliance with data protection legislation and good information management and processing practice. We always act in accordance with good insurance practices and ensure that your privacy is not in jeopardy.

Processing your personal data helps us provide you with better service. 

Please note that our website may include links to the website or services of other companies which have their own specific privacy protection practices. In such cases, we recommend reading the privacy protection practices of the third parties concerned.
Below we also provide additional information on data processing and protection in connection with most individual services, sites and applications. Such additional information provided in these cases prevails over this text.
Our privacy practices may change slightly when we develop services or legislation changes. Up-to-date information on our practices can be found on this website.

For what purposes do we collect and process your personal data? 
We process your personal data to be able to provide you with high-quality and personalised insurance services and better customer service. We are determined to continuously improve and enhance quality and functionality of our services. We may use your personal data to further develop our insurance services, customer service as well as sales and marketing. We may use your personal data to offer insurance services, answer your requests and questions, execute agreements, process indemnities and perform similar functions. We also use your data for Seesam’s risk management purposes and to fulfil the obligations based on laws and regulations and instructions issued by the authorities, such as identification of users and ensuring data security as well as preventing and investigating fraud.
We also use your personal data for customer communication purposes. For example, we can send you newsletters as well as notifications related to our services. We may use your personal data for insurance service marketing and market research with your consent, or when it is otherwise permitted. Furthermore, we may also use your personal data to target our services to you, for example, by recommending or demonstrating targeted content on internet. Processing personal data also helps us to allocate our investments in service development.

Where do we obtain your personal data? 
We obtain your data directly from you. The data may be observed in the use of services or derived from their use. In addition, we may obtain your data from registers, for instance, CSDD.
Who can process your personal data? 
Those processing your data include only Seesam as well as service providers (e.g. insurance intermediaries, claims adjustors, or similar) and their employees, with the right to process personal data.
Your data may be disclosed outside Seesam and aforementioned service providers only for concrete purposes based on law, insurance agreement or with your consent. Your data will always be processed exercising due care and complying with good data processing practices.

What personal data do we collect about you? 
We collect your personal data, for instance, when you become our customer, in connection with selling and using our insurance services, during marketing campaigns or surveys and during your other transactions with us. We only collect data about you which is relevant to the purpose of use of the insurance service concerned or other concrete lawful purpose. You provide us with information, for example, when you request services, participate in our surveys or campaigns, or answer questions in connection with the services we provide. We also get information by observing how you use our services.
Such personal data we collect include:
•    Details related to identifying and verifying the identity of a person, such as the name, surname and personal ID code;
•    Contact information, such as address, email address and phone number;
•    Various information related to provision of services, customer relationship and its management;
•    Information required for the fulfilment of obligations laid down in laws;
•    Information about the use of services, for example, browsing data on our website. The personal data we collect is determined by the service concerned.

How do we use cookies?

Your rights as our customer 
You have the right to check information on yourself, demand correction of stored false or insufficient data and demand deletion of outdated data or data that is unnecessary for processing purposes.
You also have the right to forbid the use of your data for both marketing and opinion surveys and direct marketing purposes by contacting us via electronic mail info@seesam.lv or calling us by phone +371 67061000. You can also opt out of receiving targeted advertisements based on your behavior on the online service by disabling cookies as described above. Following the opt-out, you will see as many advertisements as before, but these are not targeted based on subjects that interest you.

How is your personal data protected? 
We protect your personal data exercising special care by using appropriate data protection and data security methods. These methods include proactive and reactive risk management, use of fire walls, encryption techniques as well as access control and security systems, controlled granting and monitoring of access/user rights, ensuring skills through training for personnel involved in processing personal data and through assessments as well as careful selection of suppliers. We are continuously updating our in-house practices and guidelines in an appropriate manner.

Why do we take care of children’s privacy protection? 
We collect and process data about children under 16 years of age mainly with the consent of their parents or guardians. Without their consent, we may collect such data only for certain, specifically defined and limited purposes (for example, a minor may be named as an insured person or a beneficiary in an insurance policy without the consent of the guardian/parent).

How do we retain your data and keep it up to date? 
We retain your data for at least the time you are our customer. After the customer relationship ends, the retention period depends on the data and its purpose of use. We comply with statutory obligations in retaining data.
We seek to keep the personal data in our possession correct and up to date by deleting unnecessary data and updating outdated data. However, we also ask you to check every now and then whether your data is up to date and let us know if there had been any changes.

Who can I contact? 
You may contact us by e-mail info@seesam.lv
 


This is a financial service, insurance is offered by Seesam Insurance AS. Before making a purchase, review the
contract terms and conditions at www.seesam.ee and, if necessary, ask for additional information from an insurance specialist.